Training

Having invested in a new Retail System to transform your business with all the benefits clear, the next key ingredient is ensuring your team know how to use the system to best effect.  Do you have the time to deliver this internally?

How CTS Retail can help?

We can provide you with a complete training package tailored to your individual needs, would you like specific courses offered for differing roles within your business? No problem!   Do you need training to take place on site? Easily arranged.

CTS Retail use expert retail trainers to ensure they prompt your staff to look at the new systems with fresh eyes, encouraging them to use technology to speed up their working practise and do tasks in a more efficient way.  Our trainers have,

• Extensive experience in retail training and development
• A resource pool available nationally to provide UK coverage and availability
• Extensive retail experience as well as experience of training in a wide variety of retailers
• Training delivered in the best way for you, on premise, at our offices in Swindon or at a suitable venue anywhere around the Country. 
• Expertise to train your in house trainers, who will in-turn train all your own staff
• The ability to break the training down into various bite size modules to suit your staff
• Quick reference guides for ongoing use to provide immediate support and assistance to staff and new staff
• Exercises/activities to ensure practise 

A Typical Days’ Microsoft Dynamics Training on Site

Arrive 15 Minutes before agreed start time for equipment setup
System Overview – 9:00am – 9:30am
Back Office Training – 9:30am – 12:30pm

• Creating products
• Creating Suppliers
• Creating Departments & Categories
• Purchase Orders
• Stock takes
• Customers
• Employees / Roles
• Labels design / printing
• Task Pads

Lunch Break – 12:30pm – 1:30pm
Point Of Sale Training – 1:30pm – 4:30pm

• Sales
• Refunds
• Placing sales on hold
• Recalling sales (Quotes, orders, held sales)
• Gift Vouchers
• Reprinting receipts
• Open / Close, Zreads, Xreads, etc.
• Quotes and customer orders

Review – 4:30pm – 5:00pm