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Support 

With retail business to run, your customers and increasing sales are your focus, do you really want to manage the Systems Infrastructure in-house?  As your business grows have you considered the cost of this support team?

How can CTS Retail help?

There are many reasons why a managed support desk should be a key component of your overall ICT strategy.  It can be a way of ensuring service levels to your customers, buying in knowledgeable technical expertise when you need it, rather than having the overhead in house.  Access to immediate support when you have technical issues is imperative in the retail environment and a common problem many of our customers found.  This is why we use retail professionals, trained in IT to deliver a consistent and reliable first line support. 

CTS Call desk delivers

  • International Support Centre based in UK and US
  • Open 364 days a year
  • Currently 6.30am till 9pm UK time
  • Operate on strict SLA’s based on standard, high impact and system down call types
  • Call traffic monitoring and reporting
  • Statistical information and reporting available to customers
  • Remote access support available
  • Call logging system with reference number
  • Call management system viewable by the customer
  • Telephone diagnostics for hardware problems
  • Email fault logging
  • Log calls with 3rd party maintenance providers\software companies

Contact Us

Office +44 (0) 1793 432234

Sales +44 (0) 1793 438721

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