Home > Multi-Site Retailer > Your Objectives

Your Objectives

Control Capital Expenditure – use technology to meet the changing demands of your customers

As you’re probably aware, technology – used well – can really cut costs. More than that, it can improve efficiency and productivity, minimise outgoings, even reduce a company’s carbon footprint. At CTS Retail we can help you use key technologies to communicate and work more efficiently; enabling you to realise valuable savings on your IT spend.

Achieving your objective with CTS Retail

CTS Retail are continually reviewing all retail technology available in the marketplace to ensure that our products and services are up to date, relevant and future proof.  Our pedigree as a retail systems provider for over 27 years means that we have a wealth of experience within the Company and use it to ensure that you, our customer, receive the right products and services to best deliver to your customers. 

We have traditional software licences for multi channel retailers and a recommended Software + Services solution.

By adopting Software + Services (S+S) the benefits include; no upfront software costs, you only pay as youuse the software; 364 days a year call centre support; free software upgrades and an embedded web store.  Charged on a cost per transaction basis, you pay pennies every time your customer purchases at the till or online.  The seasonal nature of retail makes spreading of IT costs based on the volume of sales an excellent option.  This allows you as a multi-site retailer to keep IT spending down to a minimum and in proportion to the current trading environment.  If you would like to learn more about S+S see Cervello

Improve productivity – embrace every way to sell to your customer using the latest in technology

Today’s consumers expect to shop with your company in whatever way they choose, whether that’s in store, on the web, on the move, in their own language or their own currency.  Adopting technology to meet these demands can be baffling, so working with experts in retail who have adopted these advancements in their approach is the best way to ensure that your company moves with the times and delivers exactly what your customer wants. 

Achieving your objective with CTS Retail

CTS Retail offer business analysis and consultancy to understand your business drivers and the demands of your customers and by using IT professionals from us, you can ensure that your current staff can continue with their own responsibilities without being side tracked .With the continued advances in technology and communications multi channel retailers need guidance to ensure that they adopt the right solutions for their business that will continue to be relevant.

How we can help

• CTS Retail provide a full range of Retail Services, from business analysis, client management and Implementation and training.  All your stores receive the expertise they need to get up and running quickly and efficiently, and continue trading even when problems arise.
• You can be comfortable in the knowledge that our services will be provided to our consistently high standards acting as an extension of your Organisation. 
• We provide your company help desk, run by us, giving IT support tailored to include your own company information. 
• Cervello from CTS Retail has multi-channel, multi-lingual and multi-currency capabilities, matching the best retail technology on the market.  As a browser based system, Cervello will work in any environment, reusing your existing hardware, including laptops and portable hand held devices.  Use in store, at the till, or at head office and when you are off-site at a trade show or Sunday market using a laptop.

Improve customer service- give staff information to respond quickly and efficiently to your customers

Interacting more effectively within your organisation produces a better customer service level and through technology and services, we’ve found that we can help you achieve this.

How? By focusing on:

• Ensuring customer service staff have the right knowledge, skills and information to resolve customer queries-  providing easy and quick access to the right information through an integrated POS system means that your customer gets the information at the till, where they need it. 
• Providing customers with a choice of when and where to buy from you – for instance through stores, or online or remotely at shows and exhibitions. 
• Call centre support running 364 days a year to a consistently high standard providing technical support to ensure that you continue trading whatever problems arise.
• Having data on stocks and sales available at every point within the store as well as allowing staff to track and order merchandise from the warehouse or store.

Discover how we can help you achieve your objectives call the team today
01793 438721