Why CTS Retail?

CTS Retail provides a single face for your Franchise Estate.  As a Franchise Business we recognise the need to support you as a business owner at every level whether that’s running the entire Organisation or an individual store. 

For the Franchise Organisation Owner we want to give you the freedom you need to concentrate on the issues that are most important for your business - like saving money, ensuring business growth and increasing productivity.  We can do this by becoming an extension of you.  We will manage all your IT support, with our call centre acting as your company help line, ensuring that each Store receives an excellent level of service; our call centre consistently reaches a 97%SLA for service levels.  For more details look at our support service

And by taking the time to really understand where you want to be heading and how you want your Franchised Stores to operate we can offer an attractive package of support and service for each individual store, plus IT that will enable them to grow their business in the high street or on-line.

For you, the Franchisee, we want to ensure you have the best Epos system to manage your stock, ordering and dispatch, plus the ability to extend your shop online, giving your customers flexibility.  Once you’re installed we provide a complete service package, including first line support from your company tailored support desk, training from a retail training expert who will show you how to get the most from your software not just how to use it and peace of mind that you as a small business are a very important part of a large business organisation.

We are a leading UK retail services provider offering you a complete service of hardware procurement, retail software and complete service package. We have a proven track record working with retail businesses of all sizes and together with our recommended partners, we offer you a selection of retail software and services.

Our training for each Franchise business is flexible and can be provided at centres around the country or individually in Stores, the choice is yours.  Working with the leading supplier of training to the retail industry we have taken time to understand what you might want from your training provider but also have left room to be flexible and able to accommodate your specific requirements, integrating your standard company procedures into the system training, should it be required.  See more about training.

Did you know our call centre is open 364 days a year for 18 hours a day, operated out of the UK and the US we have the flexibility to offer a complete support service.

Did you know our training can take place on your premises, at individual stores, at centres around the country or at the CTS offices in Swindon?