We manage your complex requirements across all companies in your Estate while you ensure you meet the needs of your customer.
Sometimes it can feel like there just aren’t enough hours in the day. And when you’re preoccupied with managing your retail systems, achieving great things can be challenging .
CTS Retail can offer you a complete IT services package, with a proven track record of working with retail businesses of all sizes, together with our recommended partners.
Consolidation in the retail market is common and with over 27 years experience providing retail services CTS Retail have gained experience of managing complex organisations and the communications between them. As a large enterprise retailer we recognise the need to support you at all levels within your business, and by taking the time to really understand where you want to be heading and how you want your Stores to operate, we can offer an attractive package of support and service for each Company, plus IT that will enable them to grow their business in the high street or on-line.
We understand that you want the freedom to concentrate on the issues that are most important for your business - like saving money, ensuring business growth and increasing productivity. We can do this by becoming an extension of your business. We want to ensure you have the best Epos system to manage your stock, ordering and dispatch plus the ability to extend your shop online, giving your customers flexibility . Our client management service will give you one point of contact for any hardware or software projects that you want to implement.
We offer Hardware Procurement purchasing, Installation and Training, plus IT support, with our call centre acting as your company help line, ensuring that each Store receives an excellent level of service, our call centre consistently reaches a 97%SLA for service levels. For more details look at our support service
Did you know our call centre is open 364 days a year for 18 hours a day, operated out of the UK and the US, we have the flexibility to offer a complete support service.
Did you know our training can take place on your premises, at individual stores, at centres around the country or at the CTS offices in Swindon?
